Privacy Policy
Effective Date:
Apr 10, 2026
Soul House Australia respects your privacy
Soul House Australia Pty Ltd (ABN 60 685 241 427) (“Soul House”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit soulhouse.au and engage with our programs and services. We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Who we are
Soul House Australia Pty Ltd is an advisory firm based in Australia. References to “the website” in this policy mean soulhouse.au and any subdomains we operate from time to time.
2. What we collect
We only collect personal information that you choose to provide to us through forms on the website - for example, when you express interest in a program, contact us through an enquiry form, or apply to participate in one of our events. The information we collect through these forms is limited to:
• Your name
Your email address
Your phone number (where you choose to provide it)
Any additional information you choose to include in a message or enquiry
We do not require you to create an account to browse the website and we do not knowingly collect personal information from children.
3. How we use your information
We do not sell or rent your personal data. We may share information with:
Respond to your enquiry or expression of interest
Provide you with information about the program or service you have asked about
Communicate with you about your participation in a Soul House program, where applicable
Improve the way we deliver our programs and services
We will not use your personal information for any purpose that is unrelated to the reason you provided it, unless we have your consent or are otherwise permitted by law.
4. Marketing communications
If you have provided your contact details and have indicated that you would like to hear from us, we may occasionally send you updates about Soul House programs, events and announcements. You can opt out of these communications at any time by replying to any message and asking to be removed, or by contacting us using the details below.
5. Disclosure
We do not sell your personal information. We do not disclose your personal information to third parties for marketing purposes.
We may disclose your personal information where it is necessary to do so - for example, to service providers who help us operate the website or deliver our programs, to our professional advisers, or where we are required or permitted to do so by law. Any service provider who handles personal information on our behalf is required to keep it confidential and to use it only for the purpose for which it was disclosed.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information collected through the website is stored securely and is accessible only to those within Soul House who need it to perform their work.
7. Cookies and website analytics
The website may use cookies and similar technologies to help it function properly and to understand how visitors interact with it. You can disable cookies through your browser settings, although some parts of the website may not work as intended if you do.
8. Accessing and correcting your information
You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond to your request within a reasonable period.
9. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us using the details below. We take complaints seriously and will respond to you within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on the website.
Contact us
For questions or concerns regarding this policy, you may contact us via email at support@soulhouse.au