Privacy Policy
Welcome to Soul House, the website and digital presence of Soul House Australia Pty Ltd (ABN 60 685 241 427), based in Australia. We are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us via our website, forms, newsletters, coaching services, or digital platforms. By accessing or using our services, you consent to the practices described in this policy.
1. Collection of Personal Information
We collect minimal personal information from users, currently limited to full name and email address. This information is gathered directly when you:
Fill out a form on our website
Subscribe to our newsletter
Participate in assessments, quizzes, or coaching consultations
We do not collect sensitive personal data such as health information, cultural background, or belief systems.
2. How We Use Your Information
The personal data you provide is used strictly for purposes that enhance your experience with Soul House. These purposes include:
Providing and managing coaching and consulting services
Communicating with you, including customer service and follow-up
Managing billing and transactions
Sending occasional newsletters or marketing content (with clear opt-out options)
Improving service quality and internal performance tracking
You may unsubscribe from our email communications at any time using the link provided in each message.
3. Storage, Security & Retention
Your data is securely stored using third party platforms that are reputable and privacy compliant. While these platforms may use cloud infrastructure, Soul House ensures that reasonable steps are taken to protect your data from loss, misuse, unauthorised access, or disclosure.
We retain your information for the maximum period allowed by Australian law unless a longer period is required for legal or operational purposes. Once no longer needed, your data will be securely deleted or anonymised.
4. Third-Party Access and Disclosure
We do not sell, rent, or barter your personal information under any circumstances. Your name and email may be shared with trusted third-party service providers only when necessary, for example to enable a guest coach to contact you, facilitate communication, or process payments. These third parties are engaged on the basis that they comply with privacy obligations consistent with this policy and applicable law.
5. Cookies, Analytics & Traffic Logging
At present, we do not use cookies, tracking pixels, Google Analytics, Meta Pixel, or similar web analytics tools. However, our server may automatically log standard information such as your IP address, browser type, operating system, and referring URL. This technical data is used only for diagnostics, fraud prevention, and improving our website's performance.
Should we begin using cookies or analytics tools in the future, this policy will be updated to reflect those changes and visitors will be notified accordingly.
6. Payment Processing
If you make a purchase or enrol in a paid offering through Soul House, you may be asked to provide relevant payment details. We do not store any credit card or financial information on our servers. Payments are processed via secure third party services that adhere to high security standards.
7. External Links
Our website or materials may contain links to other websites or third party services. Soul House is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies independently.
8. Your Rights & Contact Information
While we do not currently offer automated account dashboards for users to access or modify personal data, you may contact us directly to request:
A copy of your personal information
Correction of inaccurate details
Deletion of your data from our systems
Please email us at support@soulhouse.au for any privacy related requests, questions, or concerns.
9. Changes to This Policy
This Privacy Policy may be updated occasionally to reflect changes in legal requirements, service offerings, or best practices. All updates will be posted on this page with a new effective date.